If you buy from Emotion as a consumer, for example a wallbox for your home, you are entitled to the legal guarantee of conformity under the Italian Consumer Code: at least two years from delivery of the goods. The notice below is the European Union harmonised notice (Regulation (EU) 2025/1960), shown in its official Italian version.
How to report a defect
Contact us as soon as possible, with your proof of purchase at hand (invoice, receipt or bank statement):
- Phone: +39 075 9280204
- Email: info@emotion-team.com
The legal guarantee applies to consumers, i.e. natural persons buying for purposes outside their trade or profession. Any commercial guarantee offered by Emotion or by the manufacturer is in addition to the legal guarantee and does not replace it.